Terms and Conditions
(Latest Version: 27 June 2025)
Ashwin Schumann (hereinafter the “Company”), a natural person based in Luxembourg offering Luxembourgish language lessons through the website ZONG.LU, and any individual registering for or attending said lessons (“Customer”), agree to the following terms and conditions.
These terms fully replace any written or verbal agreements. The Company may modify these terms and conditions at any time; updates shall apply to future offers after the entry into force of such modification. Customers will be deemed to have accepted the revised terms upon their next booking. All updates shall be published on the Company’s website and shall be deemed binding upon the Customer from the date of publication.
Courses
All offers relate exclusively to the provision of Luxembourgish language lessons by the Company to private individuals and professionals.
All Luxembourgish lessons shall be delivered remotely via a video conferencing platform (including but not limited to Zoom, Teams, Google Meet), as expressly communicated to the Customer.
Subscriptions shall be made online through the Company’s designated internet platform. Participation in any course is conditional upon full payment. By booking a course, the Customer expressly accepts and agrees to be bound by these general terms and conditions.
Payment is due as soon as possible and, except where the course start date is less than ten (10) working days away, no later than ten (10) working days prior to the commencement of the course. For courses starting in less than ten (10) working days, payment must be made immediately upon booking to allow the Company sufficient time to arrange replacements in the event of a withdrawal.
Failure to make payment by the stipulated deadline shall entitle the Company to suspend or cancel the Customer’s access to the course without prior notice. The Company reserves the right to withhold course materials and deny participation until full payment has been received.
The Customer is responsible for ensuring a stable and adequate internet connection to participate effectively in online lessons. The Company does not guarantee lesson quality or continuity in cases of poor internet connectivity on the Customer’s side.
In the case of Customers under the age of eighteen (18), registration and participation in any course must be authorised in writing by a parent or legal guardian. The Company reserves the right to request proof of such consent at any time.
All contractual documents, customer support, communications, and course materials shall be provided in English with the exception of courses that are held in other languages. The Customer agrees to communicate with the Company exclusively in English for the purposes of course administration and execution.
Prices and Terms of Payment
The Company sets and publishes all prices on its website. All prices are quoted in euros and are inclusive of all applicable taxes at the prevailing legal rate. Prices cover all course materials unless otherwise stated.
Payments shall be made by bank transfer or via Payconiq. Any bank or transfer fees incurred in the payment process shall be borne solely by the Customer.
Right of Withdrawal / Cancellation
The Customer may cancel or withdraw from a course up until immediately after the first lesson (the “cancellation period”). In such cases, the Customer shall be refunded the total amount paid, minus a non-refundable deposit of sixty-five euros (€65) per person for all courses provided by ZONG.LU. Cancellation requests must be submitted by email to ashwin@zong.lu.
Following the expiration of the cancellation period, no refunds shall be granted.
Payments made for a course are non-transferable, and the Customer shall not be permitted to transfer or apply such payments toward a different course.
Training Schedule
Prior to the commencement of a course, the Company shall communicate to the Customer the precise schedule, including dates and times of all lessons.
The Customer undertakes to attend all lessons on the scheduled dates and times.
Customers enrolled in group courses shall have no right to request postponement or rescheduling of any session(s).
Customers enrolled in individual (1:1) lessons may arrange lesson dates flexibly, subject to the Company’s availability and upon mutual agreement via email communication.
From the date of payment, the Customer shall have a period of six (6) months within which to redeem all lessons included in the course.
Customer Absence and Postponement by the Company
In the case of group courses, any absence on the part of the Customer shall not entitle the Customer to reschedule the missed session(s) or claim any form of refund or compensation.
The Company does not offer make-up lessons for missed sessions, regardless of the reason for the Customer’s absence.
For individual (1:1) lessons, the Customer is required to provide a minimum of twenty-four (24) hours’ notice in the event of cancellation or rescheduling. Failure to provide such notice shall result in the forfeiture of the lesson, which shall not be subject to reimbursement or rescheduling.
In the event that the Company’s designated lesson provider (the "Teacher") is unable to deliver a scheduled lesson, or where the Company is obliged to cancel a lesson or course due to circumstances beyond its reasonable control, the Company reserves the right to postpone the affected session(s). In such cases, the Company shall make reasonable efforts to offer alternative dates for the rescheduled lesson(s).
Absences due to illness shall not entitle the Customer to reschedule missed sessions, receive refunds, or obtain deductions from the course fee, as group courses will continue as scheduled for the remaining participants.
In the event of prolonged illness, defined as absence from three (3) or more consecutive lessons, the Customer is required to provide a valid medical certificate within five (5) working days following the first missed session. The certificate must specify the exact period of incapacity, including both the start and end dates of the sick leave.
Only upon submission of such medical documentation may the Company, at its sole discretion and subject to availability, grant a partial credit toward the course fee or propose alternative arrangements.
Dismissal of the Customer and Termination of the Contractual Relationship
If the Customer fails to comply with all or part of their obligations arising under the contract with the Company, and/or engages in inappropriate, abusive, violent or otherwise disruptive behaviour that compromises the proper conduct of the lessons in which they are enrolled, whether individual or group lessons, the Company reserves the right to exclude the Customer from the course without further notice and to terminate the contractual relationship. Such termination shall be confirmed by registered letter with acknowledgement of receipt sent to the Customer. In such a case, the Customer shall not be entitled to any compensation and/or reimbursement.
Liability
As part of its training services, the Company undertakes to deliver comprehensive and appropriate Luxembourgish language courses and to provide each Customer with all necessary tools to support their language learning and enable them to reach the required level.
However, language acquisition also depends on the Customer’s personal commitment, including regular attendance at the scheduled lessons within the training programme, as well as completion of any tasks or assignments necessary to support their progress in learning Luxembourgish.
The Company cannot be held liable for any lack of progress and/or failure on the part of the Customer in the course in which they are enrolled, and shall not be responsible for any compensation or refund in this regard.
Intellectual Property
All lesson materials, preparatory content, and live lessons provided to the Customer as part of their Luxembourgish course remain the exclusive property of the Company and are protected by applicable intellectual property laws.
Any use, reproduction, adaptation, or full or partial transmission of these documents—or of any links or access facilitating them—by any means whatsoever, without the express authorisation of the Company, is strictly prohibited and constitutes an infringement punishable by law.
The recording of live lessons is strictly prohibited. Likewise, the use of AI assistants—such as Zoom AI Companion, Microsoft Copilot, Google Gemini, or similar tools—for purposes including summarising, real-time translation, or automated note-taking is not permitted.
Any breach of this provision, including the unauthorised use of AI tools, may result in the immediate exclusion of the Customer from the course without refund, as well as potential legal action in cases of infringement.
Processing of Personal Data
The Customer expressly and unambiguously acknowledges and accepts that the Company may be required to process personal data relating to the Customer, collected at the time of registration for one or more Luxembourgish courses. This processing is carried out in accordance with applicable legal provisions, in particular the General Data Protection Regulation (GDPR) (EU Regulation 2016/679 of the European Parliament and Council of 27 April 2016), as well as the Act of 1 August 2018 on the organisation of the National Commission for Data Protection and the General Data Protection Regime.
Personal data may be processed for the following purposes:
(i) responding to information requests;
(ii) managing registrations and fulfilling contractual obligations related to the Luxembourgish course(s) for which the Customer is enrolled;
(iii) managing the ongoing relationship with the Customer;
(iv) developing and maintaining the commercial relationship;
(v) handling invoicing, payment of receivables, and related accounting follow-up;
(vi) managing any disputes and debt recovery.
The types of personal data collected and processed may include:
– Personal identification data (first name, surname, home address);
– Professional information (business address, job title);
– Electronic identification data (email address, username);
– Course-related data (target level, level achieved).
Under the GDPR, "processing" refers to any operation or set of operations performed on personal data, whether or not by automated means. This includes, but is not limited to, the collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure, or destruction of such data.
The Customer hereby consents to the processing of their personal data, including, without limitation, its collection, recording, storage, and transmission, in any form or medium, insofar as this is necessary for the Company to pursue its lawful and legitimate interests as described above.
The Company undertakes to implement all necessary technical and organisational measures to ensure the security and confidentiality of the data and to prevent any form of unauthorised or unlawful processing. Personal data will only be retained for as long as is necessary to fulfil the purposes stated above.
Customers have the right to access their personal data free of charge and at reasonable intervals. They may also request that inaccurate or incomplete data be corrected, amended, or clarified.
In accordance with Articles 33 and 34 of the GDPR, the Company undertakes to notify the Customer without undue delay in the event of a personal data breach (such as unauthorised access, copying, or corruption of data). It is the Company’s responsibility to inform both (i) the competent supervisory authority and (ii) the Customer, where such a breach is likely to result in a high risk to the rights and freedoms of the data subject.
Entire Agreement
These general terms and conditions constitute the entire agreement between the Company and the Customer and supersede all prior agreements, understandings, or communications, whether oral or written, relating to the subject matter herein.
Place of Jurisdiction - Applicable Law
These general terms and conditions, along with any other contractual documents concluded between the Company and the Customer in the context of their contractual relationship, are governed by Luxembourg law. The courts of Luxembourg-City shall have exclusive jurisdiction over any disputes or litigation arising from the contractual relationship between the parties and/or the execution of any such contractual documents, including these general terms and conditions.
If any provision of these terms and conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the remaining terms, which shall remain in full force and effect.